Superadmins and admins can view and edit this information. Managers can only view this information. Staff members will not have access to this information.

To send SMS notifications, you are required to create a connection with one of the applicable SMS service providers.

The content of notifications is customizable for SMS and email individually. You can insert predefined variables which store useful information, like Customer Name, Appointment ID, Staff Name, and so on. Find the full list of variables here. 

Note: The notification preferences made here are just templates. They will be used by services created newly. But these preferences can be overridden for one-on-one services only under the Service Notifications section. Services Notifications are not applicable to group bookings and resources.

To access the Notifications section, click the Manage Business   icon  in the top-right corner, then click Workspaces.

Click the required workspace, and select Notifications. 

1. Enable notifications
   

1. Click  For Staff if you want to set notifications for your staff. Click  For Customers if you want to set notifications for your customers.
   
   
   
   
   
2. Check the events under Email, for which an email notification must be triggered. Check the events under SMS, for which an SMS notification must be triggered.
   
   
   
   
   

1. Customize sender email
   

            You can choose the email address to be used as the sender email, on notifications sent. You can also customize the sender email of your account from the General tab. You can configure sender email separately for staff and customers. You can choose among any of the four options available.                    

• Super admin's email address  – This is the default email address associated with your Zoho Bookings account.

• Allocated staff's email address  – This is the email address associated of the Staff allocated to the appointment.

• Workspace email address  – This is the email address associated with a particular workspace.

• Business email address  – This is the email address that is used in place of the Super Admin's email address.

Note : Only users who have a Premium plan with Zoho Bookings can customize the sender email.

1. Click Change to override the default sender email address. 
   

                  

  

1. Set reminders
   

1. For upcoming appointments, specify a number, then select an option from the drop-down. For example, Before: "1 Day", or "3 hours", or "30 minutes". Please note that the reminder checkbox has to be checked for it to be enabled.
   
   

1. Customize notification content
   

1. Click Customize for the corresponding event. For example, to customize the Email notification to a customer when an appointment is booked, click Customize for Booked under Email.
   
   
   
   
   
2. Enter your preferred content in the editor. To select the predefined variables, click  Insert Variables , then select the required variable from the dropdown.
   
   
3. Click  Save. You can also select your preferred date format for the notification message from the dropdown option.
   
   
   

   
   

   To add an image:

   1. To include an image in the email notification, you need to use a public URL of that image. You can get the image's URL from your website by right clicking it and selecting Copy image address.

   2. Go to Bookings and navigate to Services > Service Notifications.

   3. Click Customize next to the required email template.

   4. Click the Insert Image icon  in the message editor Options bar.

   5. Paste the copied URL of the image in the textbox and click OK.

    

   
   

   
   

   Note: To adjust the size of the image, click HTML in the options bar and go to the respective image URL. Add the height and width as per your requirement.
   eg: <img src="https://zylker.com/sites/default/imagesemail/zylker.png" width="500" height="600"
2.